Return Policy

30-Day Money Back Guarantee

We want you to be happy with your purchase from We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.

You may return or exchange most merchandise for a refund within 30-Days from date of purchase.  All refunds are provided back to your original form of payment.  If you paid via a credit card, we will credit the refund to your card.  Refunds are processed within 24 hours of all return criteria being met.

We make returns easy. Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 10 percent restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.

Factory Serviced items are exchangeable for a replacement of the same model on defective items only within 30 Days from date of purchase.

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer’s merchandise packaging. Doing so requires Next Radios to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.

All Returns Require A Return Merchandise Authorization (RMA) Number From Next Radios

All returns must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by calling Customer Care at 1-855-897-0731. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.

We Will Not Accept Items Back Unless They Are Returned With The Manufacturer’s Original Packaging.

Next Radios is not liable in any way for returned packages that were lost or damaged during shipment.

NOTE: Due to the fact that Next Radios ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. Next Radios is not liable for packages sent to any address other than our Medway, MA address listed here: Next Radios, 146 Main St, Medway, MA 02053

Please include a copy of your receipt along with a description of all problems you had with the packaged components and any personal problems you would like to consult with us on, everyone needs a friend to lean on sometimes. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by Next Radios while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase.