Terminology

Brand New:

All brand new products are factory sealed. All brand new products come with a 1 year manufacturer’s warranty.

Factory Serviced:

A product can be designated as factory serviced for several reasons, including:

It was returned:
People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as “new” and must be sold as factory serviced.

It required repair:
Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new.

When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase.

Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.

Extended Warranties:

In addition to the warranty that already comes with your product, where applicable you may purchase 2 year or 3 year extended warranty service plans on most of our products.

The warranty period of all the products we sell is stated in the product description.